As part of our committment to offering our services more flexibly, the surgery offers a secure online system that is integrated with our practice appointment and prescriptions system. We offer you online access to the following range of services:
- Appointment Booking - book and cancel appointments online;
- Repeat Prescriptions - order your repeat prescription online and pickup from the surgery.
- Secure Messaging - send messages to the practice securely.
- Detailed Coded Records Access (DCRA)- view on line a coded record of your medical history which will include: Test Results, details of Medication you have been prescribed, referrals, coded entry of consultations and diagnosis (**for further information please see below).
Unfortunately we cannot accept prescription requests over the telephone. We require two full working days to process prescriptions and possibly longer if what you are requesting is not on your regular repeat medication list.
Our online service is provded by SystemOne from SystemOne, the UK’s leading IT supplier in Primary Healthcare.
To ensure that only genuine patients use the service, you must first personally obtain a Registration Letter from the surgery. To obtain this, you need to come into the surgery. The Registration Letter will provide you with secure information that will allow you to create an online account.
**Detailed Coded Records Access – from the 1st April 2016, in line with the 2015/16 GP contract, LRS will make available the On-Line Service Access to Coded Medical Records for their patients. Once you have registered for On-Line services you will be able to enhance your access and Detailed Coded Records will be available. If you wish to apply for this service, please submit your request via the on line service, this will be reviewed at the practice by an allocated member of the practice team, each application will be dealt with individually. Once submitted, you will be sent an application form and further information regarding the service, the whole process can take up to 21 days and in some instances, may take longer. Please click to view the NHS Guidance for Patients, “Keeping your Health and Social Care Records Safe and Secure” Patient Guidance Booklet for Online Access plus an additional document LRS Patient Access Things to Consider before you apply for online access to your record
Should you wish to view your medical record in the practice, Under the Data Protection Act 1998 (Fees and Miscellaneous Provisions) Regulations 2000, you may be charged a fee, a 10 minute Routine appointment will be organised with your Usual GP. The maximum permitted charges are set out in the tables below:
To allow you to view your health record (where no copy is required) the costs are:
Health records held totally on computer: up to a maximum of £10.
Health records held in-part on computer and in-part manually: a maximum of £10.
Health records held manually: up to a maximum of £10 unless the records have been added to in the last 40 days in which case viewing should be free.
Confidentiality and Security
Information sent via Online Services is encrypted. This means that messages you send cannot be intercepted or read by others, and only you and the practice are able to see your personal information.
Personal information belonging to patients who do not request an Online Service account will not be accessible over the internet. We will only enable the internet access facilities provided through Online Services if you request us to do so, allowing you secure access to your medication and your appointment details. Your other medical information will not be accessible. If you change your mind, you can ask for your Online Services account to be deactivated at any time.